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Returns & Refunds

At Educational Coin, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy to address any issues you may encounter.

How to start a refund?

  • 1. Email Us

    Send an email to order@educationalcoin.com

  • 2. Provide Details

    Include the order number(s), the products being returned, and a contact phone number.

  • 3. Follow Instructions

    We will respond promptly with further instructions on how to proceed with your return.

General Return Policy

  • Return Window: We accept returns for items purchased within 30 days unless otherwise negotiated prior to purchase or consignment. For consignment inquiries, please contact us at order@educationalcoin.com.
  • Condition: Items must be returned in their original condition.
  • Return Shipping Costs: The buyer is responsible for return shipping costs. We recommend using USPS Priority Mail or USPS First Class Mail as the most affordable shipping methods.
  • Refunds: Refunds apply to the purchase price of the product and applicable state sales tax only. Original shipping costs are not refunded.
  • Packaging: Please ensure that your order is repackaged properly. Educational Coin will not be responsible for any shipping damages that occur in transit.

Issues with your order

If there are issues with your order, such as:

  • Damage of Any Kind
  • Wrong Items Received
  • Missing Items
  • Other Unsatisfactory Conditions

You are responsible for alerting Educational Coin within 10 days of order delivery. We will require photos of the item(s) before authorizing a solution.

International returns

When creating listings for your products, we highly recommend including a disclaimer that informs customers about potential additional shipping charges for multiple-piece orders. This transparency helps manage customer expectations and avoid any surprises at checkout.

Options for Handling Shipping Costs:

  • Absorb the Cost: You can choose to include the shipping costs in the price of the goods. This way, customers see a single price without separate shipping fees.
  • Charge Separately: Alternatively, you can charge the exact shipping costs as an additional fee during checkout.

Need Assistance?
If you’re unsure about how to set the shipping prices or need help determining the best approach, please contact us. We are more than happy to assist you in evaluating your options and ensuring your listings are accurate and fair for your customers.

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